This Terms of Use apply to our services, directly or indirectly made available to you through whatever means, including online registration/redemption/booking/reservation, customer service requests or otherwise. By accessing, browsing and using the Website and/or by making a registration/redemption/booking/reservation through the Website, you acknowledge and agree having read, understood and agreed to the Terms of Use.

Through the Website, VReward enable you to view your accumulated loyalty points (“VPoints”) that you have received from our various Partners (“Partner”) and redeem it with your preferred choice of rewards (“Reward”), including but not limited to hotel stays, health and beauty offers, dining offers, merchandise, etc. We source these Rewards from our various “Reward Partners”.

By registering and making a redemption through the Website, you are governed by this Terms of Use and such other terms and conditions stated in the Website.

VReward grant you a limited, non-transferable and revocable license to use the Website as permitted under the Terms of Use described, for the purpose of collecting VPoints and redeeming the Reward. Except for this limited license, we do not grant you any other rights or license with respect to the Website.

VReward know how important data protection is to anyone, regardless of whether you are an individual or a corporation. Please have a look at our Privacy Policy for further information.

The Website may contain content supplied by third parties and links to Internet sites maintained by third parties. VReward do not, in any respect, control such content or operate such third-party sites and do not guaranty the availability of any email from or links to third-party sites. Third-party content and links are included solely for the convenience of users, and do not constitute any endorsement by VReward.

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to Customer Service.

VReward reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make changes to this Privacy Policy, we will notify you here, by email, or by means of notice on our home page. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes to the Privacy Policy, please do not continue using the Website. You will be deemed to have consented to any modification of the Privacy Policy when you use the Website after the effective date of the modification.

We collect Personal Data about you that you provide when using the Website. Personal Data may include your name, identity card number, address, phone number, e-mail address, age range, gender, race, occupation, annual income and/or other information as per required by our Partners. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, geographic data and operating system type, as well as other generic Internet usage related data.

We take security seriously and take numerous precautions to protect the information that we collect. We allow access to personal information only via password. This password is encrypted.

VReward use the information collected through the website to (a) process your membership with VReward (b) process your reward redemption (c) deliver your reward to you (d) provide you with information about VReward Partners (e) contact you if there is any issue with your membership/reward redemption (f) conduct surveys on behalf of our Partners and (g) improve user experience and general optimization purposes. From time to time, VReward may contact you to request feedback on your experience in using the Website and services provided by our Reward Partner, to send newsletters or to offer special savings or promotions to you as a Website user. If you would prefer not to receive notices of special savings or promotions or related marketing messages, you may simply opt out (“unsubscribe”) from receiving those by replying to VReward using the hyperlink provided in these notices at any time.

Your personal data will be kept confidential but such information may be provided to the following parties for the purposes set out above (a) our Partners (b) our Reward Partners (c) third parties we appoint to perform services on our behalf.

At no time will we trade, sell, or distribute Personal Information, including email addresses or other user IDs, to any individual, company, vendor or organization, in ways other than disclosed in this Privacy Policy.

You can update your personal information anytime by accessing your account on the Website or contact the Customer Service. If you have questions or concerns regarding our Privacy Policy, please don’t hesitate to contact our Customer Service, leaving your comments, questions or concerns.